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Re-imagining customer support with GPT-based technology

As advanced human-like algorithms and immersive experiences such as chatbots flood the market, end-users are no longer satisfied with narrow interactions with last-generation bots while using digital products and services.  This dissatisfaction becomes more pronounced when a bot does not deliver or encounters a glitch, and an end-user requires assistance. Previous AI-based chatbots integrated into customer support were very rigid because...

Prepare for a digital-first future with Microservices

Digital transformation is no longer a nice-to-have. As disruptive technologies alter customer expectations almost in real-time, businesses are finding they must innovate and digitize rapidly at scale or risk losing mindshare and market share. However, the race to create seamless customer experiences can be expensive to implement and disrupt daily operations. Microservices are a cutting-edge technology practice that provides a solution here....

The Role of Big Data and the Application of Learning Analytics in Education

With the growing importance for quality education across sectors, data mining and learning analytics applications in educational research is gaining traction. Especially, the role of big data in understanding learner’s behavior & performance, improving educational systems, modeling and educational data warehouse, and the integration of big data into the curriculum, has garnered much attention. Big Data in the context of learning and...
Re-imagining customer support with GPT-based technology

Re-imagining customer support with GPT-based technology

As advanced human-like algorithms and immersive experiences such as chatbots flood the market, end-users are no longer satisfied with narrow interactions with last-generation bots while using digital products and services.  This dissatisfaction becomes more...

read more

Prepare for a digital-first future with Microservices

Digital transformation is no longer a nice-to-have. As disruptive technologies alter customer expectations almost in real-time, businesses are finding they must innovate and digitize rapidly at scale or risk losing mindshare and market share. However, the race to...

read more

Research Integrity: Ensuring research trustworthiness

Research integrity refers to adopting the best research practices that give people confidence and trust in the findings of the research outcomes. Integrity in research is generally achieved by strict adherence to the set of ethical principles set by the research...

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2023 Learning & Development trends you need to know

Table of Contents Introduction Learning & Development trends to watch out for in 2023 How key industries will manage talent risk in 2023 with eLearning • Aviation • BFSI • Manufacturing • Healthcare & Pharma Conclusion: Making an impact with...

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How closed-loop is redefining Ed-Tech?

How closed-loop is redefining Ed-Tech?

While there have been significant technological advancements in recent years, with billions of dollars invested in integrating technology into schools, the impact of digital transformation on student outcomes has been minimal to date. Even when teachers have been...

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Redefining Pedagogy through Advanced eLearning Techniques

Redefining Pedagogy through Advanced eLearning Techniques

Redefining Pedagogy through Advanced eLearning Techniques   Initially, eLearning, which uses technology to deliver training and education, was considered a nice-to-have within traditional systems that focused on the book-based, classroom-oriented approach. Now,...

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Building a Future-ready Learning Eco-system

Building a Future-ready Learning Eco-system

The age of all things connected; the age of the ‘instant’ generation   The English alphabet has all but lent its last letter to name a generation. The baton has passed on to the Greeks. Gen Z has made way for Gen Alpha. To demystify, members of Gen Z are ‘digital...

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