Software products and platforms are everywhere. From managing business operations to education delivery to how consumers interact with businesses, almost all aspects of business and people’s lives rely on digital platforms. A global pandemic only accelerated the need for digitization when physical movement was confined for most of the world’s population.

In a customer-driven market, the end-user experience is of utmost importance, making or breaking digital products and platforms. Defects or bugs that affect how a product responds to a user – be it a business user or a consumer – can prove detrimental.

From product launch to continuous updates that roll out, a digital product or platform’s success depends on rigorous testing and remediation.