Software products and platforms are everywhere: from how business operations are managed to education delivery to how consumers interact with businesses – almost all aspects of businesses and people’s life now rely on digital platforms than ever. A global pandemic has only accelerated the need for digitization when physical movement was confined to just about a few square meters of one’s own home, for most of the world’s population. 

In a customer driven market, end user experience is of utmost important, one that could make or break a digital product / platform. Defects or bugs that hampers how a product must respond to a user’s – be it a business user or a consumer – interaction can prove detrimental. 

From product launch to continuous updates that roll out, a digital product / platform’s success depends on how rigorously it is tested and how quickly those are remediated.