Case Study
Global services organization realizes 10x efficiency in service delivery
The organization is a trusted partner for top global academic institutions and learning services organizations, providing publishing services and technology-driven digital content solutions. To meet the evolving business requirements, the company wanted to upgrade its heavy monolithic, desktop-based, legacy Workflow Management System (WMS) supporting 50+ workflows for 20+ customers.

Read the case study to gain insights on how:

  • To minimize infrastructure and admin expenses?
  • 99.9% uptime was achieved?
  • Building a scalable system contributed to eliminating workflow redundancies?
  • 40% of manual work was automated?
  • The output quality was improved by 25%?