AI and its evolving role in customer support
Best-in-class generative AI transforms customer support
- More accurate responses to queries
- Requires fewer data sets, easy to train and deploy
- Intelligent and not conditional
- Scales well in the long run
- Improved rate of case resolution
- Higher productivity
- Up to 80% cost savings
- Improved customer satisfaction
- Building a culture of innovation

About Author
Dhanvin Sriram
Executive Director, Technology Services