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Case Study

Global Services Organization Realizes 10x Efficiency in Service Delivery

The organization is a trusted partner for top global academic institutions and learning services organizations, providing publishing services and technology-driven digital content solutions. To meet the evolving business requirements, the company wanted to upgrade its heavy monolithic, desktop-based, legacy Workflow Management System (WMS) supporting 50+ workflows for 20+ customers.

Read the case study to gain insights on how:

  • To minimize infrastructure and admin expenses
  • 99.9% uptime was achieved
  • Building a scalable system contributed to eliminating workflow redundancies
  • 40% of manual work was automated
  • The output quality was improved by 25%