Transforming Blue-Collar Workforce Competence through Microlearning Solutions
Facing challenges with high turnover and decreased productivity in the blue-collar workforce, a facility management services leader aimed to reinvent training for their staff. Addressing the need for enhanced digital literacy and skill diversification, they sought to boost competitiveness and customer satisfaction in their primary sector of facility security services for hospitals and hotels.
Read the case study to know more about the project:
- Identified distinct training needs among diverse educational backgrounds of security personnel
- Adopted a microlearning approach using videos, photos, and clear illustrations
- Utilized Storyline for seamless integration, ensuring engaging module creation
- Produced bilingual modules, addressing diverse linguistic and literacy needs