Leading NBFC Enhances Customer Support and Reduces Costs with QRC Integration

A leading non-banking financial company (NBFC) based in India, renowned for its comprehensive range of financial products and services encountered critical challenges in embedding a Query Resolution and Complaints (QRC) system across its web and mobile platforms. Following the implementation of Integra's tailored QRC solution, the NBFC witnessed remarkable improvements across several key metrics.

Explore the case study to discover how they:

• Decreased the time required to resolve queries and complaints by 70%, enhancing customer satisfaction

• Significantly increased the number of cases handled, without compromising on service quality

• Reduced operational costs related to customer service with the automation and optimization of the QRC process.