Global Services Organization Realizes 10x Efficiency in Service Delivery

The organization is a trusted partner for top global academic institutions and learning services organizations, providing publishing services and technology-driven digital content solutions. To meet the evolving business requirements, the company wanted to upgrade its heavy monolithic, desktop-based, legacy Workflow Management System (WMS) supporting 50+ workflows for 20+ customers.

Read the case study to gain insights on how:

• To minimize infrastructure and admin expenses

• 99.9% uptime was achieved

• Building a scalable system contributed to eliminating workflow redundancies

• 40% of manual work was automated

• The output quality was improved by 25%