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Re-imagining customer support with GPT-based technology

Re-imagining customer support with GPT-based technology

As advanced human-like algorithms and immersive experiences such as chatbots flood the market, end-users are no longer satisfied with narrow interactions with last-generation bots while using digital products and services.  This dissatisfaction becomes more...

Prepare for a digital-first future with Microservices

Digital transformation is no longer a nice-to-have. As disruptive technologies alter customer expectations almost in real-time, businesses are finding they must innovate and digitize rapidly at scale or risk losing mindshare and market share. However, the race to...

Rapid Content Innovation for Best-in-Class K-12 Resources

Case studyRapid Content Innovation for Best-in-Class K-12 ResourcesA leading educational resource provider in the US, specialized in providing customized, flexible learning solutions for thousands of K-12 schools required support for their curriculum and course...

Using Micro-Learning Effectively in Learning Content Strategy

Using Micro-Learning Effectively in Learning Content Strategy

  Darshan Parekh (Host) Deputy General Manager – Field sales, Integra Darshan currently work as a Deputy General Manager at Integra. His current role involves consulting trainers and L&D professionals across industries. He has experience in strategy building...