Case study

Simplifying a complex and sensitive  workplace policy training 

A brand reputation survey of a leading conglomerate helped the business find that workplace harassment awareness among its employees has declined over time and wanted to strengthen its training methodologies to both increase awareness and ensure all employees enjoy a safe and respectful workplace. 

Intro

Raising awareness about workplace harassment among new hires and experienced staff across the board

Training programs are a key factor in raising awareness among employees about different forms of discrimination and harassment that happens in the workplace. For a large organization, a one-off in-person training events falls short of increasing the needed sensitivities across all its businesses in multiple countries. 

microlearning strategies

Bite-sized, simple, engaging & scalable training programs

Challenge

Employees face harassment in one form or the other, every day, in the workplace, and go through discrimination based on gender, nationality, race and religion, and many others. 

A large organization with a multinational workforce, faces challenges on multiple fronts in consistently delivering impactful training: right from an attitude of ‘check-box’ training compliance to the trainings ability to bring about measurable behavioral changes among employees.

Solution

Considering the challenges in delivering the training program, our instructional designers applied cognitive load theory for content structuring to separate out policy information from the learning content and behavioral learning strategies for producing an effective solution.

The self-paced microlearning solution we delivered had learning content organized into small modules for self-assimilation, easily accessible across multiple-devices. Each unit was followed by scenario-based questions to ensure learning was effective.

Storyline was used as the authoring tool and that the training program was modularized, SCORM 1.2 compatible and HTML5-based to ensure it is scalable in the future.

Outcome

The client implemented a focused control group approach, and noted a 20% increase in employee awareness to workplace harassment and discrimination in the first two months after the launch of the training program.

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